Terms & Conditions
These terms govern every order placed on murka.studio. By placing an order you accept them.
1. Who you are buying from
Aleksandr Serbinenko, an individual entrepreneur registered in Georgia.
Identification number: 306387978
Registered address: 5 Police Lane I, floor 2, No. 4a, Tbilisi, Georgia
Email: info@murka.studio
Phone and WhatsApp: +995 595 14 94 05
Referred to below as “we” or “murka”. The trading name of the shop is murka.
2. Products
We sell silk scarves. Each carries an original artwork. Every scarf is 110×110 cm, 100% silk twill, with a double border.
Scarves are photographed as carefully as we can manage, but screens differ and silk catches light differently in a room than in a photograph. Small variations in print placement between pieces are part of how they are made, not a defect.
3. Prices and payment
All prices are in euro (EUR) and include no import duty or VAT of your country. Shipping is added at checkout according to the delivery address; the rates are listed on the Shipping & Care page.
We accept Visa and Mastercard. Payments are processed by Flitt (TPAY LLC, Georgia). The full amount — scarves and shipping — is shown before you pay, and your card is charged that amount once, in euro. If your card is in another currency, your bank converts it at its own rate.
Your order is confirmed once the payment is authorised; until then nothing is reserved. If a scarf turns out to be unavailable after you have paid, we cancel the order and refund you in full.
Refunds always go back to the card you paid with. We send them within the periods set out in sections 6 and 7; how soon the money appears on your statement depends on your bank.
Questions about a payment: info@murka.studio or +995 595 14 94 05.
4. Payment security
You enter your card details on Flitt’s secure payment page, not on murka.studio. We never see, receive or store your card number, expiry date or security code.
Flitt handles card data under PCI DSS Level 1, the highest security standard of the card industry. The connection to our site and to the payment page is encrypted (HTTPS).
Your bank may ask you to confirm the payment with 3-D Secure (Visa Secure or Mastercard Identity Check) — a one-time code or a confirmation in your banking app.
If you see a payment to us that you did not make, contact your bank and write to us straight away.
5. Shipping
We ship from Tbilisi, Georgia, normally within three working days of payment. Delivery times, zones and costs are on the Shipping & Care page. Risk passes to you when the parcel is delivered.
Import duty and VAT are not included in the price and are payable by you on arrival. If a parcel is refused or goes unclaimed and returns to us, we refund the price of the scarf less the shipping we paid in both directions.
6. Right to cancel
You may cancel your order within 14 days of receiving it, without giving a reason. Tell us at info@murka.studio within that period and send the scarf back within 14 days of telling us.
The scarf must come back unworn, unwashed and in its original packaging. Return postage is at your cost. We refund the price of the scarf and the original standard shipping within 14 days of receiving it back, to the same payment method.
We may reduce the refund if the scarf comes back with signs of use beyond what is needed to see whether it suits you.
7. Faulty or wrong items
If a scarf arrives damaged, faulty, or is not the one you ordered, write to us within 14 days of delivery with a photograph. We will replace it or refund you in full, including all shipping in both directions. This is separate from the right to cancel above and is not affected by it.
8. Intellectual property
The artworks on the scarves, the photographs, the texts and the murka name are ours. Buying a scarf does not transfer any rights in the artwork. Please do not reproduce the prints.
9. Liability
We are responsible for delivering a scarf that matches its description and is free of defects. We are not liable for delays caused by carriers or customs, for duties charged by your country, or for damage caused by care that departs from the instructions on the Shipping & Care page. Nothing here limits rights you have by law as a consumer.
10. Privacy
How we collect, use and protect your personal data is set out in the Privacy Policy.
11. Compliance with law
We trade as a registered individual entrepreneur and follow the laws of Georgia that apply to us, including consumer protection, personal data protection and tax law, as well as the rules of the Visa and Mastercard card schemes.
We keep a record of every sale as tax law requires. We accept payment only for the scarves sold on this site, and we may refuse or cancel an order that we have reason to believe is fraudulent; any payment taken for it is refunded in full.
12. Law and disputes
These terms are governed by the law of Georgia. If something goes wrong, write to us first — we would far rather sort it out by email. If you are a consumer in the European Union, you keep the protections of your own country's consumer law.
13. Changes
We may update these terms. The version that applies to your order is the one published when you placed it.
Last updated 23 October 2026